When assessing success, it’s entirely understandable that Levelling the Playing Field specialist partners will focus on their impact on participants. But what about staff?

As part of our Monitoring and Evaluation theme in May, we have sought insight from our training partners at Aspire Training Solutions (UK) Ltd, who have implemented a sophisticated internal system to monitor staff wellbeing.

Aspire use T-Cup’s CheckUp system which helps organisations benchmark, reflect on, and improve staff health and wellbeing.

Every quarter, staff answer a simple questionnaire on an app with questions and responses divided into categories known as HeHaSu (Health, Happiness, Success):

• Health: diet, hydration, physical activity
• Happiness: mood, sleep, relationships
• Success, finance, stress, ambition

The responses are categorised to help managers identify the particular issues being experienced by specific demographics of their staff; e.g. by age group, gender, remote/office-based staff or different departments of the organisation. Scroll down to see an infographic showing Aspire's latest CheckUp report. 

Paul Griffiths, Director of Business Development at Aspire, says: “The system pulls a brilliant report together which allows us to understand where we are as an organisation in terms of people’s wellbeing and most importantly where we can puts things in place to improve it.”

For example, internal results at Aspire over the last nine months have revealed a trend in financial wellbeing as well as hydration. In response, management have put on workshops with a financial advisor to advise on managing money and financial literacy. They have also given out free water bottles for all staff.

With many staff out and about delivering training, workshops and sport sessions, Aspire are an organisation working face-to-face with customers every day – just like specialist partners across the Levelling the Playing Field network. Staff wellbeing is even more paramount for these types of organisations.

“If leadership isn’t great it will have a knock-on people, which will have a knock-on effect on services and the experience our customers receive,” explains Paul. “We use the T-Cup system to ensure our people are the best version of themselves and confident as leaders. Everybody representing the organisation is a ‘leader’, whether they are presenting at a primary school or delivering a workshop.”

He adds: “It has definitely helped us as a company reflect, rather than guess, on what needs to improve. As employees, we’ve all had one-to-one meetings in the past to get our feedback but people don’t always feel comfortable with voicing concerns in person, especially around finances and happiness.

“T-Cup has given people the opportunity to have a voice and speak up. It shows we do some really good things, which is nice, but more importantly it tells us what we could do better.”

Here is Aspire's latest CheckUp report on staff wellbeing:

Main photo by Joao Viegas on Unsplash